Refund Policy

1. Our promise

We believe the best way to earn your trust is to put our money where our material is. If you prepare with our pack and fail your first attempt of the exam listed on the product page, we will refund 100% of the purchase price - no fine print, no restocking fee.

2. Eligibility

• You purchased the exam pack directly from knscert.com (not via a third-party reseller).
• The exam code you attempted exactly matches the product you purchased.
• This was your first attempt of that exam code in the 12 months following purchase.
• Your account is in good standing - no violations of the license terms in our Terms of Service.

3. Refund window

Refund requests must be submitted within 30 days of your failed exam date. Requests submitted after 30 days are eligible only at our discretion.

4. Required evidence

To process your refund, we need:

• Your order ID or the email address used at checkout.
• The exam code and title you attempted.
• A copy or screenshot of your official score report from the certification vendor showing the failing score and date.
• The full name on the score report (it must match the account or order).

We treat score reports as confidential. They are used only to validate the refund and are deleted after the case is closed, subject to accounting retention rules in our Privacy Policy.

5. How to request

1. Email support@knscert.com with the subject line "Refund request - [exam code]".
2. Attach the items in Section 4.
3. Confirm the payment method that should receive the refund.

6. Review process

Our support team acknowledges every request within 1 business day. We review the score report against your order and reach a decision within 2 business days. If we need anything further, we'll ask in the same email thread.

7. Refund timing

Once approved, refunds are issued the same business day. The funds typically appear on your statement within:

• Card payments - 5–10 business days, depending on your bank.
• PayPal / wallet - 1–3 business days.
• Bank transfer - 3–7 business days.

8. Refund method

Refunds are returned to the original payment method used at checkout. If that method is no longer active, contact support and we will arrange an alternative.

9. Alternatives to a refund

Prefer to keep preparing? We're happy to offer:

• Free swap for the latest updated version of the same exam.
• Equal-value swap for any other exam pack in our catalog.
• Extended access if your exam date is delayed.

10. Exclusions

The following are not eligible for a refund:

• Orders older than 12 months at the time of the exam attempt.
• Products marked "Final Sale" or "Non-refundable" on the product page.
• Failures on exam codes different from the product purchased.
• Accounts found to have shared, resold, posted, or distributed material in violation of the license.
• Requests without a verifiable official score report.
• Refund requests on the same exam code submitted more than once.

11. Chargebacks & disputes

Please contact support@knscert.com before filing a chargeback with your bank. Most issues are resolved within a few hours by our team. Filing a chargeback without first contacting us may result in your account being suspended and may forfeit your eligibility for the guarantee.

12. Statutory consumer rights

Nothing in this policy limits or excludes any non-waivable consumer rights you may have under the laws of your country of residence (for example, statutory withdrawal rights for EU consumers buying digital content).

13. Contact

• Refund requests: support@knscert.com
• Read the full guarantee: /guarantee